PrepRail help
How can we help?
Find your next step, whether you’re ordering meals or running a kitchen.
Practical answers, from your first order to your next menu.
For customers
Ordering meals and managing your account.
Place or change an order
Choose meals, review your total, and confirm before ordering closes.
Skip a week or pause your plan
Know the difference between skipping one menu and pausing future orders.
Manage automatic Chef’s choice orders
Review your permission, turn automatic ordering off, and stay in control.
Resolve a payment issue
Find your card, check an order’s payment status, or ask about a refund.
Sign in and manage your account
Recover access, find your kitchens, and manage email preferences.
Get help with food, pickup, or delivery
Reach the people preparing your meals for order-specific questions.
Request your data or close your account
Ask for access, corrections, or help to delete your account. Understand what happens to orders.
For kitchens
Running your kitchen, one week at a time.
Set up your kitchen
Prepare your storefront, ordering schedule, and payments for your first week.
Publish and share a weekly menu
Build a week, check the deadline, and share the published menu.
Manage customers and weekly orders
Review picks, handle changes, and understand what happens at cutoff.
Prepare, pack, and fulfill orders
Move from paid orders to kitchen lists and a checked handoff.
Troubleshoot payments and refunds
Review failed payments, Stripe setup, and the effect of refunds on production.
Export your data and plan a move
Download kitchen records and coordinate outstanding orders before leaving PrepRail.
Connect or troubleshoot your storefront address
Find your kitchen link, connect a domain, and check a connection that is not ready.
Prepare your kitchen’s ordering policies
Give customers clear seller, cancellation, refund, and fulfillment information before they order.
A little more help
Talk to the right team
An order or a meal
For food, allergies, pickup, delivery, or refunds, contact your kitchen using the contact link in its storefront footer.
A technical problem
Include the page, the error you see, and what you were trying to do. Never include passwords, reset links, or card details.
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