Bring your kitchen. Start a new week.

1. Bring your customer list and pricing

Export your customers from your current system and keep a copy of the original. In PrepRail, create the plans and prices you want to keep before importing. The customer CSV can match customers to an existing plan by name. Review the records and each customer’s pricing before sending invitations.

You can keep the plan pricing you set for existing customers. Review the import format first: a customer CSV is not a transfer of your entire previous account, order history, or payment details.

2. Set up your storefront and payments

Add your kitchen’s name, branding, meals, pickup or delivery options, and ordering policies. Connect your kitchen’s Stripe account and complete its setup before taking paid orders.

Customers pay a 4% service fee on food. Delivery, tax, and tips are excluded from that fee. PrepRail has no kitchen subscription or selling fee; standard Stripe processing fees apply.

3. Invite customers to join

Tell customers when ordering will move and share their invitations. Customers sign in or create an account, review their plan, and add a payment card as needed.

Saved cards do not transfer through a CSV import. Plan for customers to add their cards; any provider-assisted payment-data migration needs a separate review. Never collect card numbers by email or spreadsheet.

Permission for recurring orders does not carry over from another platform. Customers must separately authorize automatic Chef’s choice in PrepRail if they want it. Saving a card alone does not enroll them.

4. Choose your first PrepRail week

Publish your menu with a clear cutoff and fulfillment schedule. Ask customers to confirm their choices, then review orders and payment exceptions before preparing your cooking and packing lists.

Choose when orders stop in your old system so customers know where to order and are not enrolled in overlapping charges. Keep access to old records for outstanding orders, refunds, and reconciliation.

See the workflow before you move

Explore a sample menu and customer order in the demo. When you’re ready, guided setup takes you through creating your kitchen.