Get help from the right people

Food, pickup, delivery, or refunds

Contact the kitchen that sold you the meals. Open its storefront and use the contact link in the footer, or the contact details shown with your order. Include your order week and the email you used to order.

Ask the kitchen directly about ingredients, allergens, substitutions, storage, or reheating. For a serious concern or a kitchen you cannot reach, use the reporting route below.

Technical help

Tell us which page you were using, what you expected, and what happened. Include your kitchen name or storefront address and the exact error message. Remove private information from screenshots.

A direct technical-support inbox is not listed here yet. You can still browse the troubleshooting guides below.

Do not send passwords, full card numbers, security codes, or sign-in/reset links.

Privacy and account requests

For access, correction, deletion, or a question about PrepRail’s use of your information, use the privacy contact below. Describe the request and the account or kitchen it concerns. Identity verification may be needed before information is shared or changed.

Privacy requests are not available through this page yet.

A privacy request does not itself skip an order or cancel automatic ordering. Use your account controls for those changes while your request is reviewed.

Safety, security, or a kitchen you cannot reach

For a suspected account or data exposure, unsafe listing, or serious unresolved kitchen issue, include the storefront or page address, when it happened, and a brief description. Do not send other people’s private information or payment credentials.

A reporting inbox is not available here yet.

For a food issue, also contact the kitchen so it can investigate the affected meals. PrepRail support is not an emergency service.