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Kitchen guide

Connect or troubleshoot your storefront address

Find your kitchen link, connect a domain, and check a connection that is not ready.

Find your current address

Open Settings, then Storefront. Your storefront link is shown there, along with the Storefront address section. Test the link before sharing it with customers.

Connect a domain you own

Enter the domain in Storefront address and follow the DNS instructions shown by the app. Use the exact records supplied for that connection. A saved domain is not ready until ownership and connection checks pass.

If another provider manages your DNS, make the record changes there. Keep existing email records in place when changing website records.

If the connection is still pending

Check the spelling, confirm that you changed records at the authoritative DNS provider, and use the connection-check action in Settings. Your PrepRail address remains the starting point while a custom domain is being verified.

For technical support, include the domain, its displayed connection status, and the error message. Do not send registrar credentials or API keys.

Open storefront settings

A little more help

Talk to the right team

A customer’s order

Check the week’s Orders and Hand-off views for payment and fulfillment details. For an app issue preventing you from helping a customer, contact PrepRail.

A technical problem

Include the page, the error you see, and what you were trying to do. Never include passwords, reset links, or card details.

Direct PrepRail support is not available here yet. These guides are available without signing in.

Contact options and reporting a concern