Security and data handling

Card details go to Stripe

Card entry is handled through Stripe. PrepRail uses payment references and masked details to display your saved card; it does not store your full card number. Payments for meals go through the kitchen’s connected Stripe account.

Saving a card does not enroll you in automatic orders. Confirmed orders and recurring Chef’s choice have their own authorization steps.

Accounts and kitchen access

You sign in to manage your account. Kitchen operators can access information needed to manage their own customers, orders, and fulfillment. PrepRail uses tenant-scoped access controls to separate kitchen data.

Authorized platform support may access information to investigate an issue. Keep passwords, reset links, and card details out of support messages.

Keep shared information useful

Your kitchen needs contact and fulfillment details to serve you. Use delivery notes for drop-off instructions. Ask your kitchen directly about allergies; delivery notes and automatic meal selection are not allergy-safety checks.

The Privacy policy explains the information processed, service providers, essential storage, usage data, and how to request access, correction, or deletion.

Report a concern

If you think an account, page, or piece of data is exposed, use the security-reporting instructions in Contact. Describe what you observed without including credentials or other people’s private information.