Find the kitchen’s contact details
Open your kitchen’s storefront and use the contact link in the footer. It includes the contact details and pickup or delivery information the kitchen has provided. Order pages may also show a direct contact link.
For a missing meal, late delivery, pickup change, or refund request, include your name, account email, and order week. The kitchen can check the order and tell you what is possible.
Ask about allergies and meal instructions
Ask the kitchen directly about ingredients, allergens, preparation, storage, or reheating. Meal details are supplied by the kitchen; PrepRail does not verify them.
Delivery notes are for drop-off instructions. They are not a way to confirm that a meal meets an allergy requirement.