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Customer guide

Skip a week or pause your plan

Know the difference between skipping one menu and pausing future orders.

Skip this week

Before cutoff, open your current picks and choose Skip this week. Confirm the action and check that the page shows the week as skipped.

Emptying your basket without saving does not cancel an earlier confirmed order. Use Skip this week to cancel that week before ordering closes.

Take a longer break

Open Account in your kitchen’s storefront and choose Pause my plan. Review the confirmation before continuing. Pausing also cancels automatic ordering. You can return there to resume your plan when you are ready; enabling automatic ordering again requires separate permission.

A pause does not reverse a payment that is already processing or refund a paid order. Contact your kitchen about an order that has already passed cutoff. If your kitchen paused your account, contact them to resume.

Stop automatic orders

In Account, find the automatic ordering controls and choose Cancel automatic orders. Cancel before ordering closes to stop automatic selection.

Canceling automatic orders does not cancel an order you explicitly confirmed. Skip that week separately before cutoff if you do not want it.

A little more help

Talk to the right team

An order or a meal

For food, allergies, pickup, delivery, or refunds, contact your kitchen using the contact link in its storefront footer.

A technical problem

Include the page, the error you see, and what you were trying to do. Never include passwords, reset links, or card details.

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