Check the order first
Open your kitchen’s Account page and review the order status and any payment message. If a charge failed, follow the recovery instructions and deadline shown on the page or in your email.
Update your saved card if needed, then follow any explicit retry or authorization step shown. Updating a card alone is not a guarantee that the order has been paid. Check for a successful payment status before assuming meals are confirmed.
Manage your saved card
Your PrepRail customer account lets you manage the saved card used across your kitchen memberships. Use the secure card form; never email a card number or security code.
Ask about a charge or refund
Contact the kitchen that sold you the meals for refunds, unexpected order totals, or missing food. Include the order week and the email you use to order so they can find the transaction.
PrepRail provides the ordering software. Your kitchen handles its orders and refund decisions. For a technical problem opening your account or using a payment screen, contact PrepRail support below when available.