Use your kitchen’s own reviewed terms
Your kitchen sells and fulfills the meals. Prepare policies for your actual business and service, and have the terms reviewed for the places where you operate. PrepRail’s platform terms do not replace your kitchen’s policies.
Cover the legal seller and contact details, ordering deadlines, cancellations and refunds, pickup and delivery, missed handoffs, substitutions, and how customers can raise a complaint. Include accurate food and allergen information where relevant.
Make the document readable before ordering
Host the reviewed document at a public HTTPS address that customers can open without signing in. In Settings → Kitchen → Ordering policies, enter your legal seller name and the policy link, then save.
Open Ordering policies from your storefront footer and check the link on a phone. Customers can also open it from their order review. The document is managed where you host it; PrepRail does not approve its content.
Keep a record of changes
Keep dated copies of your policy and review how changes affect existing orders before publishing a new version. Updating a link or the linked document is not a record that a customer accepted new terms.
The current policy-link feature does not store the document or capture customer acceptance. Coordinate any required notice or acceptance process before relying on changed terms.