Use the right sign-in
Customers can sign in through their kitchen’s storefront or the PrepRail customer account. Kitchen owners use Kitchen sign in. Use the same email you used when joining the kitchen.
One customer login can belong to multiple kitchens. The PrepRail customer account brings those memberships, receipts, and your saved card together.
Reset your password
Choose Forgot password on the sign-in page and enter your account email. Check your inbox and spam folder, then use the newest reset email. If a link has expired, request a new one.
If access still fails, tell support which sign-in page you used and the exact error shown. Do not send your password or reset link.
Choose your emails
Use your kitchen account’s email preferences or the Manage emails link in a kitchen email to adjust optional menu announcements and reminders. Essential messages about payments and orders still send.