Terms of service

PrepRail is software for independent meal-prep kitchens: a weekly menu, customer picks, automatic payment at a cutoff, and generated prep, shopping, and delivery lists. Each kitchen on PrepRail is its own independent business. The kitchen — not PrepRail — makes your food, sets its prices, fulfills orders, and handles refunds.

PrepRail is free for kitchens: no subscription and no selling fee, with standard Stripe payment processing applying to card payments. Customers pay the kitchen’s menu prices plus any delivery fee or tax the kitchen sets, and a 4% service fee on the food subtotal shown at checkout — that fee is how PrepRail is paid.

Saving a card does not place an order. When you confirm picks for a week, you authorize the displayed total to be charged at cutoff. Automatic weekly orders require separate consent in Account. If enabled, the kitchen chooses your plan meals and charges the agreed total when you do not pick or skip. You can cancel automatic orders online in Account. Skipping before cutoff prevents that week’s order. Canceling automatic orders does not cancel picks you already confirmed; skip that open week separately. Payments already processing may complete. Authorized failed charges may receive one scheduled retry before the disclosed payment deadline. Saving a replacement card does not trigger an immediate payment across your kitchens.

One login works across every kitchen you order from. You are responsible for keeping your password private. You must be 18 or older to run a kitchen on PrepRail. Customer accounts must be managed by an adult lawfully able to use the saved payment card. Commercial kitchen onboarding currently supports the United States only. Kitchens are responsible for the accuracy of their menus, prices, and food safety compliance in their jurisdiction.

Meal, ingredient, allergen and nutrition information is supplied by the kitchen. Missing allergen information does not mean a meal is allergen-free. Automatic selection does not check allergies or dietary restrictions. Choose your own meals and contact the kitchen before ordering if you need accommodations. Kitchens are responsible for accurate food information, appropriate packaging, preparation, delivery and responding to safety concerns.

Kitchens own their menus, photos, names, and branding. By putting them on PrepRail, a kitchen grants us permission to host and display that content only as needed to run its storefront, emails, and lists. We claim no other rights to it.

Your mandatory consumer rights are preserved. Refunds are issued by the kitchen under its disclosed policy — talk to your kitchen first. When a kitchen refunds an order, PrepRail returns its service fee in the same proportion.

Don’t abuse the platform: no unlawful activity, no attempts to access other kitchens’ or customers’ data, no interference with the service. We can suspend accounts that break these rules.

PrepRail is provided as-is. We work to keep it reliable, but we don’t guarantee uninterrupted service, and we are not liable for the food, fulfillment, or conduct of independent kitchens. Our liability limitations apply only to the extent permitted by law and do not exclude rights or liabilities that cannot legally be excluded.

Kitchens and customers can stop using PrepRail at any time. We may update these terms; material changes will be communicated where required, and changed automatic-order terms require new consent. These terms are governed by the laws of the State of California, United States. Questions about these terms: use the contact options below.