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Kitchen guide

Set up your kitchen

Prepare your storefront, ordering schedule, and payments for your first week.

Work through setup

Follow the setup checklist on Home. Add your kitchen details and customer-facing contact information, set your time zone and ordering schedule, and configure pickup or delivery.

Connect your Stripe account through the payment setup flow. Resolve any outstanding requirements shown there before accepting paid orders.

Make the storefront yours

Use Settings to review branding, storefront information, and your domain. Open View storefront to check what customers will see, including your contact details and fulfillment instructions.

Keep customer-facing information complete and accurate. Customers need a way to reach you about their food, deliveries, and refunds.

Prepare real meals

Add meals in Meals with prices, photos, and the details customers need. Review ingredients, allergens, and storage or heating instructions where applicable. Replace sample content before publishing.

A little more help

Talk to the right team

A customer’s order

Check the week’s Orders and Hand-off views for payment and fulfillment details. For an app issue preventing you from helping a customer, contact PrepRail.

A technical problem

Include the page, the error you see, and what you were trying to do. Never include passwords, reset links, or card details.

Direct PrepRail support is not available here yet. These guides are available without signing in.

Contact options and reporting a concern