Stop orders separately
A privacy or closure request does not itself cancel an order. Before ordering closes, use Skip this week for an explicitly confirmed order and Cancel automatic orders to stop recurring selection. Follow the account prompts and check the resulting status.
If payment is already processing or the order has passed cutoff, contact the kitchen. Account closure does not automatically refund a paid order.
Describe your request
Use the privacy contact in Contact options to request access, a copy, correction, deletion, or account closure. Give the email you use with PrepRail and identify the kitchen or memberships involved. Do not include passwords, full card details, or identity documents in the initial message.
You can make a request even if you cannot sign in. Verification may be needed before information is shared or changed.
Understand the scope
One PrepRail login can belong to several kitchens. Say whether your request concerns one kitchen or the whole account. Some financial, dispute, and authorization records may need to remain, even after an account closes.
The Privacy policy describes the request process and retention considerations. The response should explain any information retained; submitting a request is not confirmation that deletion has finished.