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Customer guide

Place or change an order

Choose meals, review your total, and confirm before ordering closes.

Start with your kitchen

Open your kitchen’s storefront and sign in with the email you used to join. Each kitchen sets its menu, plans, ordering deadline, and pickup or delivery options.

Open the current menu, choose your meals, and review the order summary. Check the quantity, fulfillment details, and total before choosing Confirm order. Wait for confirmation that your order was saved.

Make changes before cutoff

While ordering is open, return to your picks, make your changes, and choose Update order. Changes in the basket are not saved until you confirm them.

Use the ordering deadline shown by your kitchen, including its time zone. After cutoff, contact the kitchen about changes; availability is up to them.

Understand when you pay

Your saved card is charged at cutoff for a confirmed order. Review the total before confirming: it includes your food, the service fee, and any applicable delivery charge, tax, or optional tip.

Saving a card alone does not enroll you in automatic orders. Recurring Chef’s choice requires separate permission.

A little more help

Talk to the right team

An order or a meal

For food, allergies, pickup, delivery, or refunds, contact your kitchen using the contact link in its storefront footer.

A technical problem

Include the page, the error you see, and what you were trying to do. Never include passwords, reset links, or card details.

Direct PrepRail support is not available here yet. These guides are available without signing in.

Contact options and reporting a concern